Errors happen.
We make sure
you know first.
The Error-to-Incident Framework turns silent system failures into tracked, resolved incidents - before your customers feel them. Automated detection. Business context. Zero manual triage.
Scattered.
Untracked.
Invisible.
- Some live deep inside your integration layer — visible only to engineers who know the right queries.
- Some surface as failed batch jobs inside your ERP, requiring an administrator to dig through job history.
- Some only become visible when a customer complains that a price looks wrong, an order didn't go through, or a product isn't showing up.
The cost is real: time lost reproducing problems, customers waiting longer than they should, and recurring issues that nobody notices because no one is counting them.
We don't just fix what's broken.
We prevent it from staying hidden.
365Connect partners with enterprises to design, build and manage integrations that stay healthy. EIF is one of our proven accelerators - a framework that sits across your ERP landscape and brings operational intelligence to the people who need it.
Monitor
Continuous visibility across your ERP, e-commerce, and integration layer. Every error captured - automatically.
Enrich
Every failure translated from technical noise into business language, with context, severity, and AI-powered recommended actions.
Resolve
The right people are notified instantly. Incidents are tracked, escalated where needed, and the loop is closed - with a full audit trail.
One framework.
Every team covered.
EIF speaks the right language to every audience - from business operator to leadership.
Business Operations
Know what failed, when, and what to do - in plain language. No technical knowledge required.
Technical Support
Full context on every incident, ready to act. No more hunting through logs or reconstructing errors from scratch.
Service Managers
Tracked incidents, SLA visibility, escalation paths, and audit trails - all in one place.
Leadership
A single view of operational health across your entire integration landscape - expandable to any system.
Three steps.
One unified framework.
From the moment an error occurs to the moment it's resolved - EIF handles the entire lifecycle automatically.
Collect
Errors from across your landscape are captured automatically - from your e-commerce APIs, ERP batch jobs, and data feeds - into a single monitored store. A scheduled alert runs continuously, so nothing slips through.
Enrich & Route
Each error is classified, deduplicated, and enriched with business context. An AI layer generates prioritised recommended actions. The right team is notified - with everything they need to act, no digging required.
Track & Close
Incidents land in Microsoft Teams or your project management tool, fully tracked with escalation paths. When resolved, the loop closes automatically. If the same issue recurs, a new incident is raised.
This is what your team sees
instead of a customer complaint.
Real-time incident notifications delivered to your team - with context, severity, and recommended actions included.
Watch EIF in 30 seconds
See how an error becomes a tracked, resolved incident - in real time.
Video coming soon
Beyond monitoring.
Real business outcomes.
Peace of Mind
Your systems are being watched around the clock. Issues surface to your team - not to your customers.
Faster Resolution
From error to assigned incident in minutes. Full context included. No manual triage, no time lost reconstructing what went wrong.
Full Visibility
One clear picture of what's failing, how often, and what it means for your business - across every system in your landscape.
A Partner Who Owns It
We don't hand over a tool and walk away. We deploy, manage, and evolve EIF alongside your landscape as your business grows.
Your integrations are business-critical.
Let's make sure they stay
that way.
If you're running complex ERP or e-commerce integrations and want full visibility over what's happening beneath the surface - let's talk.
Innovation
Fresh, creative solutions.
Integrity
Honesty and transparency.
Excellence
Top-notch services.
COMPANY
CUSTOMER CARE
LEGAL
Copyright 2026. 365connect. All Rights Reserved.